FAQ

General Questions

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In terms of total vehicle price, how much will a Sortimo system cost?

Standard Sortimo packages cost about 10% of the total vehicle cost, and, over the life of the vehicle, actually save money compared to other upfits through various efficiency gains, higher resale value of the vehicle, etc.

CONCLUSION: A Sortimo system is not as expensive as you might think.

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Why does Sortimo equipment cost more?

Sortimo provides complete in-vehicle systems that include components that are not available in competitor's equipment, such as:

Marine-grade plywood floor with anti-skid, stain-resistant surface is a standard part of every upfit

High quality parts made of lightweight and highly durable materials

Customizable boxes and bins designed to organize parts and tools of different sizes, that can be reconfigured as needed

Specially designed shelves and rails that secure our bins and boxes, ensuring items remain in place during transport

Integrated lashing rails and numerous accessories that can secure loose items in the cargo area (i.e. propane tanks, washing machines, sheet rock, etc.)

Drawers that utilize stainless steel ball bearing sides and lock into place when fully extended.

CONCLUSION: Sortimo is a premium product and serves as an extension of your business. You get more than just shelves.

Category: Allgemeine Fragen
fold faq

What is the significance of not drilling into the vehicle?

Drilling into the vehicle is the primary cause of rust. By not drilling into the vehicle, Sortimo equipment also assures maintenance of manufacturer’s integrity of the vehicle, i.e., no alternation is made to the vehicle.

CONCLUSION: Sortimo extends vehicle life and helps maintain OEM warranties.

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How long does it take to design and install a prototype?

A proprietary software CAD program can be used to develop designs (for any vehicle of any type or size) in real time during a consultative meeting.

These designs can be done in a matter of a couple of hours at a client site or at Knapheide (or Sortimo) offices. Once concluded, the design automatically generates a quote, parts list and assembly instruction along with an estimated time of installation. On Sortimo premises, it is possible to design, assemble and install (even a double-floor system) in one business day!

CONCLUSION: A customized design and prototype can be developed and offered for field-testing in a matter of hours.

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Is there a configurator with which I can plan my in-vehicle equipment myself?

Please visit our distributor's website: www.knapheide.com/sortimo/

 

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Are all parts manufactured in Germany?

No, but most are.

They are delivered completely knocked down (CKD) to our warehouse where we stock a sufficient quantity to serve most of our customers. All designs and assembly are done in the US.

Some components and complementary products are now being manufactured by Knapheide in the US.

CONCLUSION: Engineered in Germany but made in the U.S.A.

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I service high-rise buildings, what options does Sortimo provide to carry my tools and necessary parts?

Sortimo has many products that make it easy to go from curbside to worksite™. For example, a variety of configurations can be arranged in a mobile tower-a cart with wheels that are secured to the vehicle with our EasyKlick™ system.

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What accessories are available?

Sortimo provides a vast array of accessories that serve multiple functions and can easily be added, including aluminum siding hooks, ProSafe™ straps for securing loose items in the aisles; document holders, bottle holders, etc. Accessories not included in the Redbook can be ordered through Sortimo catalog.

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How can I contact Sortimo?

Our toll free service hotline is available

Monday - Thursday  9.00 a.m. to 5 p.m.
and on Friday          9.00 a.m. to 4 p.m.
Phone.: 877 812 6994

Furthermore you can contact us

Phone.: +1 404 812-6994

E-Mail:  info@sortimo.us

Category: Allgemeine Fragen
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Where can I find Sortimo abroad?

Sortimo is represented in many countries all over the world with subsidiaries, partners and importers. A complete list you can find on the page: Sortimo sales international.

Category: Allgemeine Fragen
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Does Sortimo offer passenger car solutions

Yes, with Sortimo CarMo.

CarMo provides an unique storage solution for a car or small sport utiltiy vehicle.  The CarMo floor is constructed of scratch and impact resistant Sobogrip.  The Sobogrip floor is cut precisely to match the hatchback storage area of the vehicle.  L-Boxxes are secured to the floor by mounting rails, stops, and lashing straps.  CarMo is ideal for securely storing files, samples, tools and equipment.  The CarMo floor can easily be removed from the vehicle and reinstalled quickly.  Whether you're in sales, engineering, etc. CarMo can help you get your car uncluttered and organized. 

For information please contact your Sortimo Team on the toll free Hotline: 877 812 6994 or via e-mail: info@sortimo.us 

Test certificates/Strain

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How many kilograms strain are Sortimo’s restraint poles resilient to?

The restraint poles are resilient to a strain of 500 Kilograms with two dimensional loading. 

Floor Plates

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fold faq

What is the significance of not drilling into the vehicle?

Drilling into the vehicle is the primary cause of rust. By not drilling into the vehicle, Sortimo equipment also assures maintenance of manufacturer’s integrity of the vehicle, i.e., no alternation is made to the vehicle.

CONCLUSION: Sortimo extends vehicle life and helps maintain OEM warranties.

fold faq

Are the floor plates in multiple parts?

Yes, we have multiple part floors because of delivery and assembly requirements. However it is no problem to join them together. The joints just have to be connected with the assembly material which is part of the delivery.

Category: Einbau, Böden
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How are the floor plates fixed?

The floor plates are installed “floating” in the vehicle, however it can additionally be fixed to the vehicle floor for example with Butyl tape. The Sobogrip is additionally fixed with the lashing cups.

Category: Einbau, Böden
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Which floor plate fits my demands?

Sortimo’s Soboflex  is a safety floor which protects your vehicle from dirt and damage and lessens shifting of cargo. The floor plate is markedly more stable than commercial quality plywood plates, thanks to its abrasion proof plastic coating.

Sobogrip gives you optimal protection for your loading area. The burled coating is direction neutral, extremely scratch resistant and is very slip proof even under wet conditions The safety floor is easy to clean and is resistant to oil, petrol, and a lot of chemicals.

Category: Böden

Side wall cladding

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fold faq

What is the significance of not drilling into the vehicle?

Drilling into the vehicle is the primary cause of rust. By not drilling into the vehicle, Sortimo equipment also assures maintenance of manufacturer’s integrity of the vehicle, i.e., no alternation is made to the vehicle.

CONCLUSION: Sortimo extends vehicle life and helps maintain OEM warranties.

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Are the spars in the vehicle covered?

That depends on your type of vehicle. For information please contact your Sortimo Team on the toll free Hotline: 877 812 6994 or via e-mail: info@sortimo.us

Ventilation system

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Can my cargo area be ventilated?

A Sortimo ventilation system can be used for up-ventilation or down-ventilation. (When tested in wind tunnel conditions, the results were impressive, substantially exceeding US legal requirements.)

Category: Lüftungssysteme
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Where can I find the installation instructions for the roof ventilation?

The instructions come with the roof ventilation delivery. If you no longer have your installation instructions then simply call our Sortimo Team on the toll free Hotline: 877 812 6994 or contact us via e-mail: info@sortimo.us

Category: Lüftungssysteme
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Do the ventilators comply with the guidelines?

Sortimo’s ventilation system has an aerodynamic design which ensures the fresh air circulation lies well above the legal guideline limits.

Category: Lüftungssysteme

Cases and boxes

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Can I rearrange the bins and BOXXes myself?

Sortimo BOXXes are interchangeable, although rearranging may require removing and repositioning guide rails and slides on the shelves. Adjusting shelving height on a unit is a matter of removing and repositioning spring nuts and bolts. Instructions for rearranging bins and BOXXes are provided.

Category: Einbau, Koffer & Boxen
fold faq

I service high-rise buildings, what options does Sortimo provide to carry my tools and necessary parts?

Sortimo has many products that make it easy to go from curbside to worksite™. For example, a variety of configurations can be arranged in a mobile tower-a cart with wheels that are secured to the vehicle with our EasyKlick™ system.

fold faq

What accessories are available?

Sortimo provides a vast array of accessories that serve multiple functions and can easily be added, including aluminum siding hooks, ProSafe™ straps for securing loose items in the aisles; document holders, bottle holders, etc. Accessories not included in the Redbook can be ordered through Sortimo catalog.

fold faq

Does the Bosch L-BOXX fit into the Globelyst System?

The Bosch L-BOXX, like all the BOXXes we have with all our cooperation partners is one hundred percent compatible with the Globelyst System.

Category: Einbau, Koffer & Boxen
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Do you have L-BOXXes in other colours?

The L-BOXXes are only available in grey-white. If you want to order a specific colour there is a minimum order quantity, please contact Sortimo if you have questions in this regard.

Category: Koffer & Boxen
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Are inset boxes deployable in all cases and boxes?

The inset boxes are deployable in all cases and boxes.

Category: Koffer & Boxen
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Can I purchase inset boxes separately?

Yes you can order the inset BOXXes separately. You can find them in Sortimo‘s "Mobile Assortment" brochure. If you have questions just get in touch with your local contact person or call the Sortimo Team on the free of charge Hotline.

Category: Koffer & Boxen

Existing in-vehicle equipment

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Can I add a vice to my existing in-vehicle equipment?

Please call thetoll free Hotline: 877 812 6994 or send a request per e-mail: info@sortimo.us

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I want to restructure my in-vehicle equipment. Can I purchase assembly equipment (drive-in nuts, joining brackets)?


Please call the toll free Hotline: 877 812 6994 or send a request per e-mail: info@sortimo.us

Ordering

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fold faq

In terms of total vehicle price, how much will a Sortimo system cost?

Standard Sortimo packages cost about 10% of the total vehicle cost, and, over the life of the vehicle, actually save money compared to other upfits through various efficiency gains, higher resale value of the vehicle, etc.

CONCLUSION: A Sortimo system is not as expensive as you might think.

fold faq

How long does it take to design and install a prototype?

A proprietary software CAD program can be used to develop designs (for any vehicle of any type or size) in real time during a consultative meeting.

These designs can be done in a matter of a couple of hours at a client site or at Knapheide (or Sortimo) offices. Once concluded, the design automatically generates a quote, parts list and assembly instruction along with an estimated time of installation. On Sortimo premises, it is possible to design, assemble and install (even a double-floor system) in one business day!

CONCLUSION: A customized design and prototype can be developed and offered for field-testing in a matter of hours.

fold faq

Is there a configurator with which I can plan my in-vehicle equipment myself?

Please visit our distributor's website: www.knapheide.com/sortimo/

 

fold faq

What is the normal lead time for the delivery and installation?

Smaller fleets or Redbook items, orders can be met within two to three weeks with in-stock items.

For the Redbook catalog, a minimum amount of inventory is maintained by Knapheide, with sufficient back-up inventory at Sortimo facilities in Atlanta. Out of stock items are received in these warehouses within 4-6 weeks from the factory in Germany.

CONCLUSION: Vocational packages can be delivered in a comparatively short time period of 2-3 weeks. Lead times for delivery and installation of fleet vehicles are 6-8 weeks which is comparable to equipment manufactured in the US.

Category: Bestellen
fold faq

Are all parts manufactured in Germany?

No, but most are.

They are delivered completely knocked down (CKD) to our warehouse where we stock a sufficient quantity to serve most of our customers. All designs and assembly are done in the US.

Some components and complementary products are now being manufactured by Knapheide in the US.

CONCLUSION: Engineered in Germany but made in the U.S.A.

fold faq

What about large fleets?

Sortimo’s manufacturing facility is SAP integrated and orders from the US are directly input for production.

Manufacturing capacity is not a problem. In the first quarter of 2012, Knapheide installed nearly 700 vans for AT&T at the rate 75 vehicles a week. With a ship-through and pooling capabilities for all major US manufacturers of automobiles, Knapheide can deliver fleet vehicles anywhere in the country.

CONCLUSION: Knapheide can accommodate orders for fleets of any size, and deliver anywhere in the US and Canada.

Category: Einbau, Bestellen

Installation

Installation

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fold faq

What is the significance of not drilling into the vehicle?

Drilling into the vehicle is the primary cause of rust. By not drilling into the vehicle, Sortimo equipment also assures maintenance of manufacturer’s integrity of the vehicle, i.e., no alternation is made to the vehicle.

CONCLUSION: Sortimo extends vehicle life and helps maintain OEM warranties.

fold faq

Can I install Sortimo myself?

Only a certified Sortimo installer can install Sortimo packages. However, minor modifications such as switching S-BOXXes, M-BOXXes, T-BOXXes, and L-BOXXes can be made by tahe end user.

CONCLUSION: Use of Sortimo authorized Installer assures that the warranty remains intact.

Category: Einbau
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Where can I get Sortimo / installed?

All KTEC Stores and Knapheide distributors are able to install Sortimo equipment following training and certification. While the official program is being launched in 2012, most KTEC stores and many of the current distributors have experience in installing Sortimo packages.

CONCLUSION: You can get Sortimo equipment installed almost anywhere in the U.S. within a driving distance. (A few places in Canada such as Toronto, Montreal, Vancouver BC, have distributors who have already received Sortimo installation training.)

Category: Einbau
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How much time does it take to install?

Pre-assembled blocks with pre-drilled floors are shipped to the authorized upfitters with instruction manuals. Normal installation time for a full-size van can vary from 2 to 6 hours.


CONCLUSION: Your vehicle gets put into service within a short period of time after the upfitter receives the pre-assembled blocks.

Category: Einbau
fold faq

What about large fleets?

Sortimo’s manufacturing facility is SAP integrated and orders from the US are directly input for production.

Manufacturing capacity is not a problem. In the first quarter of 2012, Knapheide installed nearly 700 vans for AT&T at the rate 75 vehicles a week. With a ship-through and pooling capabilities for all major US manufacturers of automobiles, Knapheide can deliver fleet vehicles anywhere in the country.

CONCLUSION: Knapheide can accommodate orders for fleets of any size, and deliver anywhere in the US and Canada.

Category: Einbau, Bestellen
fold faq

Can I rearrange the bins and BOXXes myself?

Sortimo BOXXes are interchangeable, although rearranging may require removing and repositioning guide rails and slides on the shelves. Adjusting shelving height on a unit is a matter of removing and repositioning spring nuts and bolts. Instructions for rearranging bins and BOXXes are provided.

Category: Einbau, Koffer & Boxen
fold faq

Are the floor plates in multiple parts?

Yes, we have multiple part floors because of delivery and assembly requirements. However it is no problem to join them together. The joints just have to be connected with the assembly material which is part of the delivery.

Category: Einbau, Böden
fold faq

How are the floor plates fixed?

The floor plates are installed “floating” in the vehicle, however it can additionally be fixed to the vehicle floor for example with Butyl tape. The Sobogrip is additionally fixed with the lashing cups.

Category: Einbau, Böden
fold faq

Does the Bosch L-BOXX fit into the Globelyst System?

The Bosch L-BOXX, like all the BOXXes we have with all our cooperation partners is one hundred percent compatible with the Globelyst System.

Category: Einbau, Koffer & Boxen